Terms and Conditions

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We store information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service. We do not hold credit card information about yourselves. This is only received by PayPal who provide the strongest commercially available level of encryption which ensures that your transactions are secure and your credit card details cannot be hijacked or redirected to anyone other than PayPal. Look for the yellow padlock in the bottom-right of your browser as you enter the Credit Card section of our site. If you do not wish to receive any emails from us in the future please let us know by emailing us on info@jaermannandstuebistore.com.

The type of information we will collect about you includes:

Where you order products, we will collect your name, contact and billing information and transaction information.
When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.

The information you provide will only be shared with a third party for the following reasons:

Processing your credit card payment
Undertaking checks with credit reference agencies
Assisting fraud prevention and detection agencies
In these instances, we provide them with only the information they need to perform their function.

We reserve the right to change this privacy policy from time to time. Whilst we may notify you of such changes it is your responsibility to check the policy each time you use the site. Please note that information passed to a third party in accordance with this policy will be beyond our control. Any query relating to use of your information by a third party should be made directly to that party.

If you have questions about your personal data or our privacy policy, please contact us at info@jaermannandstuebistore.com to see all the information we have about you, and to correct any inaccuracies.

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

To analyse the use of the Jaermannandstuebi website.We may use the information to improve our products and services.
Our representatives may follow up, either by e-mail, phone or mail, to people who have purchased goods from our site as part of our customer care procedures.
To send promotional e-mail about new products, promotions, special offers and services or other information for Jaermannandstuebi or any other companies within the same group of companies and selected third party companies which we think you may find interesting using the e-mail address which you have provided unless you have asked us not to do so when you registered as a user on this site.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail unless you have asked us not to do so when you registered as a user on this site.

Intellectual Property

The content on the Jaermannandstuebi website (logos, trademarks, pictures, text and designs) is protected by copyright and other intellectual property rights. Jaermannandstueb has not given anyone permission to copy, modify, distribute or reproduce content from the Jaermannandstuebi Limited website and Jaermannandstuebi specifically prohibits any such actions by Third parties.

Cookies

Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Links

Our website may contain links to other sites. Jaermannandstuebi cannot be held responsible for the content of these other websites. Such websites may have their own privacy policy which may differ from ours.

CONDITIONS OF USE

Website Content

Content appearing on the Company’s website is provided by ourselves and other third parties. The Company cannot guarantee and is not responsible for the accuracy, integrity, quality, completeness, of any Content and you should note that it may be objectionable to you.

Availability of Jaermannandstuebi Website

We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, JAERMANNANDSTUEBI IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, JAERMANNANDSTUEBI LIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Terms & Conditions of Sale

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

Please read the following Terms & Conditions of Sale for Jaermannandstuebi . By reading this you accept all Terms & Conditions stated here. If you do not agree then you must not use the website.

We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly.

Definitions

In these terms and conditions:

“Company / We” means Jaermannandstuebi C/O Duepunti Limited of 44 Windmill Place, 2-4 Windmill Lane, Middlesex, UB2 4NJ.

Our full correspondence details are:

Registered Office and Main Office Address: Jaermannandstuebi C/O Duepunti Limited of 44 Windmill Place, 2-4 Windmill Lane, Middlesex, UB2 4NJ.

Company Registration Number is: 8614092. Contact Telephone No: +44 (0) 208 843 2934, Email: info@jaermannandstuebistore.com.

“You” means the customer who places an order through the Company’s website other than in the course of business and to whom the Company agrees to supply Goods.

“Goods” means any product appearing on the Company’s website from time to time, including original product packaging and instructions supplied by the Company.

“Content” means information, opinion, recommendations, letters, messages, comments, posts, text, graphics, software, sound, photographs, videos, data and other materials available on the Company’s website.

Terms and Conditions

These are the terms and conditions of our agreement which apply to all purchases of products by you from the Company and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Order

You can submit an order for products to Jaermannandstuebi C/O Duepunti Limited by completing the details required on the order page and submitting online. All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company. We accept Visa, Delta, MasterCard, Switch, Visa Electron and Solo.

The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.

Acceptance of order

We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and your order payment has successfully been processed. At that point a binding agreement between us will be in place on these terms and conditions, subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.

Delivery

We make every effort to deliver all products within 10-12 working days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK.

Deliveries are based on the value of your order. Parcels bound for Islands offshore (excluding Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 10 to 12 working days and will require a signature. A card will be left if you are not in directing you to reschedule a delivery or pick up from your local collection point. For the avoidance of doubt, working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.

All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason after two failed attempts by the courier (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, we reserve the right to charge you additional delivery charge for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

DDU

Please note that recipients outside of the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to weather or customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Price

The price for the Goods and delivery shall be the prices quoted on the Company’s website at the time the order is placed inclusive of VAT.

Payment and Title

Payment may be made by the means specified on the Company’s website. The property in the Goods shall not pass to you until paid for in full, including VAT.

Until such time as the legal and beneficial ownership of the Goods passes to you, the Company shall be entitled at any time to require the Buyer to deliver up the Goods to the Company.

Passing of Risk

The Goods shall be at you risk as from delivery.

Payment

For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card or PayPal account.

Consumer Protection (Distance selling) Regulations 2000: Right to withdraw

The Consumer Protection (Distance Selling) Regulations 2000 apply to internet orders.

You have the right to withdraw from this agreement, but this right ends seven days after the date we deliver the products to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw. If you wish to withdraw, email our Customer Care Team at info@jaermannandstuebistore.com; or write to Jaermannandstuebi C/O Duepunti Limited, 44 Windmill Place, 2-4 Windmill Lane, Middlesex, UB2 4NJ; or complete the Contact Us form which can be found under the 'contact us' link on all pages of our website. Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. You must specify the order number and include proof of purchase (original email confirmations with order number and details.)

Once you have cancelled the purchase of the Goods, you have a legal “duty of care” to take good care of the Goods. You must return the Goods to the Company at your expense. When you return the Goods, both a copy of the original proof of purchase and accompanying despatch note must be included. The Goods must be returned with their original product packaging. A proof of postage may be required in order to refund the price of Goods. You will have to specifically request and obtain a proof of posting at the time of returning Goods, as these are not always automatically provided. You must retain the proof of posting so that it is available should we request it.

Free Delivery

If the Goods returned cause the aggregate order value to drop below the threshold total which resulted in free delivery of the Goods, then the cost of the original delivery shall be deducted from your refund.

Goods Discrepancies

If you receive Goods that are faulty/damaged, or not as ordered, the Company, will at its’ discretion, refund, replace or repair the item/s, as long as Goods are returned, if required (the cost of which will be refunded if the Goods are faulty/damaged/incorrect) and you comply with the returns process as contained in these Terms and Conditions.

The Company carries out a thorough product quality check before orders are despatched. However, if you receive damaged goods, you must inform us via info@jaermannandstuebistore.com or calling us on +44 (0) 208 843 2934 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.

Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on info@jaermannandstuebistore.com or write to us at Customer Service, Jaermannandstuebi C/O Duepunti Limited, 44 Windmill Place, 2-4 Windmill Lane, Middlesex, UB2 4NJ. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.

Warranties

The products which are sold via this web site have been designed to comply with the statutory legal requirements of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply.

The majority of products will be covered for a period of 12 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information. We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

The cost of Goods can only be refunded to the original payer, whose debit/credit card or other account was used to place the order.

Liability

You agree that you are at your own risk when using the Company website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:

Any special loss
Any loss of revenue, profits, business or contracts
Any loss of data
Any loss of reputation
Our website may contain links to other sites – we are not responsible for the content on these sites.

Returns Policy

At Jaermannandstuebi, our goal is to make your online shopping experience as enjoyable as possible. That is why, if you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.

Please contact us if you would like to discuss returning any products and require further guidance or information.

On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Unless it is expressly agreed by Jaermannandstuebi C/O Duepunti Limited, you will not be refunded any original delivery charges.

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you may incur as a result of returning the goods to the Company.

When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.

Confirmation and Governing Law

A contract between you and the Company for the sale of our products will only exist once we confirm your order by emailing you to confirm that your order has been accepted.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England.